Shipping & Returns
General Order Information
- Orders CANNOT be changed, or modified after checkout.
- Orders CANNOT be canceled once they have been processed.
- One coupon code per order
- If you have questions about our items BEFORE your place your order, or if you are having technical issues with ordering, please email us at firstname.lastname@example.org or call us at 317-318-1352 during our store hours.
- Standard Shipping within the continental United States is $6.95.
- We offer free shipping on orders that are over $75+ within the continental United States.
- Standard orders take 2-3 business days to be processed and packaged before they are shipped.
- Lucy Couture Boutique is NOT responsible for:
- Delays with USPS shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail.
- The US Postal Service will be responsible once we ship the packages.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us.
- Please allow 1-4 business days after your order has been processed for your tracking information to show. Please contact us after the estimated delivery time has passed.
- If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue.
- We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- Carrier Contact Numbers:
- USPS: 1-800-275-8777
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
Lucy Couture Boutique
1929 Melody Ln.
Greenfield, IN 46140
- There is a return address label with your order
- The following items are all FINAL sale and cannot be returned:
- Holiday Items
- Mystery Bags
- Accessories (including: Hats, Jewelry, Sunglasses, and Scarves)
- Sale Items (including: Doorbusters, Flash Sales, Clearance, and Items with Discounts)
- All returned items must still have their ORIGINAL TAGS on them.
- Shoe boxes must be inside another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return.
- Returned merchandise must be UNWORN and UNWASHED.
- Items that appear:
- Have stains
- Smell of cigarette smoke
- Pet hairs or odors, etc.
Will not be accepted
- Merchandise may be returned for ONLINE STORE CREDIT ONLY within 14 days of delivery.
- Credit will be applied for the amount paid for the product minus the cost of shipping.
- When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
- These situations do not qualify as defects.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions.
- Clothing patterns may also vary.
- Every order will have a return The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
- Please allow 3-4 business days for us to receive your return, and 5-7 business days for our return department to process your store credit.
- If approved for a return, you will receive an email to the email address on file with a coupon code with value of your return within 5-7 business days after we receive the returned item.
- This coupon can only be used once and all at once.
- If you place an order is prior to receiving a store credit code, we cannot refund that amount to you.
- Please wait until you receive your store credit email before placing an order that you would like to use your credit on.
- If you place an order and do not use your store credit, we cannot apply that credit after the order is placed.
- If you have any issues with your credit, please email email@example.com before placing your order.
- If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge that you will be invoiced after you call. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the items will be donated to charity.
- If you receive a product that does not fit you may ship it back using the return label that came with your order.
- You will be charged a $5 exchange fee to cover the shipping.
- If you are located near our store, you can exchange your product there.
If we do not have the size you need in stock you will receive in store credit.
Defects or Problems With Your Order?
- If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue.
- If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will not receive an online store credit for the products.